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Your rights, privacy and complaints

You have rights when you use a health or disability service. Find out what they are and what to do if you have a complaint.

Your rights using a health or disability service

When you use a health or disability service, your rights are protected by the Code of Health and Disability Services Consumers’ Rights.
Complaints about a health or disability service

If you are not happy about a health and disability service, you can make a complaint. All health and disability services have processes for dealing with complaints.
Privacy

This policy explains how and when we collect personal information, and what third-party providers we use.
Privacy statement: booking a vaccine

To book a vaccine or consultation, we need to collect some information from you using our booking system. Find out what we record, where it is kept, and who can access it.